Using the service
You must use Tengri WhatsApp AI lawfully and follow WhatsApp, Meta, OpenAI and applicable privacy, marketing and consumer-protection rules. You are responsible for your business identity, content, recipients and instructions.
Consent and messaging
You may contact only people who provided their number and opted in to receive the relevant WhatsApp messages. You must keep evidence of consent, clearly identify your business, honour STOP and other opt-out requests, and never purchase, scrape or upload unauthorised contact lists.
Templates and the 24-hour window
Business-initiated WhatsApp messages must use an approved template for its approved purpose. Free-form replies may be sent only inside the customer-service window opened by the customer’s message. The platform may block sends that do not meet these requirements.
Prohibited use
Do not use the service for spam, deception, harassment, unlawful goods or services, unauthorised internal alerting, attempts to evade platform enforcement, or regulated activity that WhatsApp does not permit.
AI and human review
AI output can be inaccurate. Provide approved knowledge, review important conversations and use qualified human support for sensitive, regulated or high-impact matters.
Enforcement and third parties
Tengri may pause onboarding, sending or accounts when required for security, platform compliance or law. WhatsApp/Meta, OpenAI and payment services are independent third parties whose availability and policies are outside Tengri’s control.