Information we process
Tengri WhatsApp AI processes account identity, workspace configuration, business knowledge, WhatsApp message events, conversation records, contact details provided in chats, lead classification, plan usage and support records.
Why we process it
We use this information to authenticate accounts, operate connected workspaces, generate configured AI replies, display conversation history, identify enquiries for human follow-up, prevent abuse, enforce plan limits and provide support and billing.
WhatsApp data and roles
Each customer is responsible for having a lawful basis and any required opt-in before messaging people through WhatsApp. Tengri generally processes customer conversation data on that customer’s instructions. Tengri does not use customer WhatsApp contacts for unrelated marketing.
Service providers and international processing
Necessary data may be processed by WhatsApp/Meta, OpenAI, Stripe and our hosting and security providers. Their terms and privacy practices apply. Processing may occur outside your country with applicable contractual or technical safeguards.
Security and retention
Tokens and API secrets are encrypted before storage and are not returned through the normal interface. We retain workspace and conversation data only while needed to provide the service, meet legal obligations, resolve disputes and prevent abuse.
Your choices and rights
You may pause automation, disconnect a service, request access, correction or deletion, or raise a privacy question by emailing contact@tengriglobalgroup.com. WhatsApp alert recipients can reply STOP to withdraw consent.