HELP CENTRE

Connect, train and launch your AI agent with confidence.

A clear setup path, practical answers and direct support whenever you need help.

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GETTING STARTED

Your launch checklist.

Complete these steps in order. Tengri keeps the connection pending until Meta verifies the selected number.

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  1. 01
    Create your Tengri accountStart on Tengri—no developer setup required.
  2. 02
    Click Connect with FacebookFollow the secure guided flow.
  3. 03
    Choose or create your WhatsApp Business accountFollow the secure guided flow.
  4. 04
    Add and verify your business number securely with MetaFollow the secure guided flow.
  5. 05
    Add your approved business knowledgeFollow the secure guided flow.
  6. 06
    Activate the AI agent and send a test messageFinish inside your Tengri workspace.
FREQUENTLY ASKED QUESTIONS

Answers before you connect.

Practical guidance about WhatsApp Cloud API, AI replies, accounts and billing.

Do I need a new WhatsApp number?

You need a number that can be registered with Meta WhatsApp Cloud API. The Facebook connection guides you through choosing or adding one.

Do I need to copy Meta API details?

No. For normal onboarding, sign in with Facebook and select your WhatsApp business and number. Tengri receives the required identifiers securely from Meta.

Does Tengri reply using my business information?

Yes. Add your approved knowledge, services, policies and instructions in the AI Agent section. The system includes that context when preparing replies.

Can the AI invent prices or policies?

Your instructions should explicitly define what the AI may state. For Tengri Global Group, the approved knowledge rules already prevent invented prices, guarantees and unsupported claims.

Can a person take over a chat?

Yes. Open Conversations, select the customer and send a manual WhatsApp reply from the workspace.

Is the website online 24/7?

The hosted platform remains online independently of your computer. WhatsApp Cloud API sends incoming events to the hosted webhook.

Can I manage other businesses?

Yes. The administrator can oversee separate client workspaces. Each customer signs in to their own workspace and cannot edit another customer’s settings.

Are Meta and OpenAI charges included?

Tengri plan pricing covers the platform reply allowance. Third-party WhatsApp/Meta messaging and OpenAI usage may be charged separately by those providers.

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Ready to complete your WhatsApp AI setup?

Connect your business number, add your knowledge and launch with full control.

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